About Us - Aquasun Family Hotel, Sandanski

Definitions of terms used on the website

Reservation – a booking for hotel accommodation;

Client – any person using the services of Aquasun Family Hotel under these
terms;
Personal Data – data from the Client's identification document (ID card or
passport), phone number, e-mail, or correspondence address;
Hotel – Aquasun Family Hotel, providing accommodation in accordance with
tourism legislations in the Republic of Bulgaria;
Hotelier – an authorized legal entity representing the hotel.
Company Information:
"SAD 2004" Ltd.
Sandanski, 10 Sandanski Misket St.
Company ID: BG101661104

Hotel Information:
Aquasun Family Hotel & Spa
Sandanski, 8 Sandanski Misket St.

Privacy Policy

Hotel check-in requires the presentation of personal documents verifying guest identity.
The data provided by each guest is protected in accordance with the Personal Data
Protection Act and the legislation governing the protection of information. The
information is processed solely for compliance with the Tourism Act and is used only in
connection with reservations and not for any other purposes.
Aquasun Family Hotel has the right to collect and use information about its users when
making a reservation or registration. The data that can identify a www.aquasunhotel.com
website user may include name, surname, phone number, e-mail address for
correspondance used during the booking process, and any other information voluntarily
provided when requesting, receiving or using any of our services.
The hotel guarantees the confidentiality of users' personal data and states that it will be
used only for the following purposes:
 Contacting the user to clarify reservation details and payment methods;
 Invoicing;
 Assisting with the booking process if the user encounters difficulties;
 Providing information about prices or any mentioned services;
 Delivering services and support;
 Notifying about new services or products.
Aquasun Family Hotel handles user data with due care and ensures its protection for
reservations made through www.aquasunhotel.com, except in cases of force majeure
or unforeseen circumstances.
You can visit our website www.aquasunhotel.com, without providing personal data.
Personal data is collected only if voluntarily submitted when making a reservation or
inquiry. When booking, you will be asked to complete an online form containing your
name, email, and phone number for contact. This information is necessary for
processing and completing your order (including sending a confirmation email).
By entering personal or business data (email, name, etc.), you agree to the website’s
General Terms and Conditions. By submitting your data, you consent to its collection,
processing, and use for contact purposes. This consent can be withdrawn at any time
including for future periods. Your personal data will not be transferred unless explicitly
requested.
You have the right to request information about the stored data concerning you, its
origin, recipients, and the purpose of storage. This information will be provided promptly.

Additionally, you have the right to request correction, blocking, or deletion of your
personal data in compliance with regulations.
Restrictions do not apply if the user or individuals under their control engage in
malicious actions under the General Terms and Conditions or violate the rights or
legal interests of third parties. In such cases, the hotel has the right to provide personal
information to the competent state authorities in accordance with applicable legislation.
Aquasun Family Hotel undertakes not to disclose any personal user information or share
collected data with third parties (companies, individuals, etc.), except in cases where:
 The user has given explicit consent during the reservation or later;
 The information is requested by government authorities or officials authorized
by applicable laws to require such information following legally established
procedures;
 Other cases specified by law.